Help & FAQs
Quick answers to the questions we hear most often.
Orders & delivery
Open My Orders from your account and tap the order — every status update from packing to delivery is listed there.
Payments
Yes, COD is available on most products and PIN codes. You will see the option at checkout if eligible.
Returns & refunds
Most items can be returned within 7 days of delivery. The exact window is shown on each product page.
Wallet & cashback
Refunds are credited to your Sellora wallet within 24 hours of pickup, or back to your bank in 5–7 working days.
Still need help?
Our support team replies within a few hours, 9 AM to 9 PM.